Flostack Privacy Policy

This Privacy Policy describes how Harbr, LLC ("Flostack," "we," "our," or "us") collects, uses, and discloses your personal information when you use our website (https://getflostack.com), the Flostack platform (the "Platform"), or communicate with us.

By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide

Name, email address, phone number, business name

Billing and payment information

User credentials (username, password)

Messages and content submitted via the Platform

1.2 Information Collected Automatically

IP address, browser type, device ID, operating system

Usage data such as login times, feature usage, and page views

Cookies and similar tracking technologies

1.3 Information from Third Parties

Integrations you enable (e.g., email, CRM, payment processors)

Data imported from third-party platforms at your request

2. How We Use Your Information

We use your information to:

Provide and maintain the Platform

Create and manage your user account

Process payments and manage subscriptions

Respond to inquiries and provide support

Improve the Platform’s functionality, security, and performance

Send administrative or marketing communications (if you’ve opted in)

Comply with legal obligations and enforce our Terms of Service

We may aggregate and anonymize data for research, analytics, and business purposes.

3. Sharing of Information

We do not sell your personal information. We may share it with:

Service providers and subprocessors who assist in operating our business (e.g., cloud hosting, payment processing). A current list of subprocessors is available upon request.

Our upstream SaaS provider, which powers core Flostack functionality

Regulators or law enforcement, if required to comply with legal obligations or enforce our rights

Affiliates, if we restructure, merge, or sell parts of our business

In the event of a data breach, we will notify affected users in accordance with applicable laws.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tools to:

Recognize your browser or device

Remember your preferences and settings

Analyze traffic and usage trends

You can control cookies via your browser settings, but disabling them may affect site functionality.

We do not currently respond to Do Not Track (DNT) signals.

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal bases:

Contractual necessity: to fulfill our agreement with you

Consent: where required by law or voluntarily provided

Legal obligation: to comply with laws or legal processes

Legitimate interests: to operate, improve, and secure the Platform

6. Data Security

We implement appropriate technical and organizational safeguards to protect your data. However, no system is 100% secure. You are responsible for maintaining the security of your credentials and access controls.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or contract. You may request deletion of your data by contacting us.

8. Your Rights & Choices

Depending on your location, you may have rights to:

Access, correct, or delete your personal data

Object to or restrict processing

Withdraw consent

Export your data (data portability)

To exercise your rights, email us at [email protected]. We may need to verify your identity before fulfilling the request.

Residents of California may also:

Request disclosure of personal data collected and shared

Request deletion of personal information (subject to certain exceptions)

Not be discriminated against for exercising these rights

9. Third-Party Integrations

When you integrate third-party services with the Platform, those providers may collect and process your data under their own terms and privacy policies. We are not responsible for the data practices of third-party platforms.

10. International Data Transfers

If you are located outside the United States, your data may be transferred to and processed in the United States, where our infrastructure and service providers are located. We take steps to ensure appropriate safeguards are in place.

11. Children's Privacy

The Platform is not intended for children under 13. We do not knowingly collect data from anyone under 13. If we learn that we have, we will delete it.

12. Automated Decision-Making and AI

Some features of the Platform may include automated workflows or decision-making, such as automated emails, scoring rules, or appointment confirmations. These tools are designed to enhance user experience and efficiency but do not make legally binding decisions without human oversight.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted at https://getflostack.com and will be effective upon posting. Your continued use of the Platform constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions or concerns, contact us at:
Harbr, LLC (d/b/a Flostack)
Email: [email protected]
Website: https://getflostack.com